Returns & Exchanges Policy
Returns & Exchanges Policy
At Fast Fox, we want you to feel confident shopping with us.
Every pair is carefully made with comfort, quality and everyday wear in mind, and we genuinely want you to love your purchase.
If something is not quite right, we will always do our best to make the process simple, fair and hassle-free.
Returns Eligibility
We accept returns and exchanges within 14 days of delivery.
To qualify for a return or exchange, items must:
- Be unworn and unused, apart from trying them on indoors.
- Be returned in their original shoe box and packaging.
- Be in clean, resalable condition.
- Include any accessories or promotional items received with the order.
Please avoid wearing shoes outdoors until you are sure they fit correctly. Shoes returned with visible wear, dirt, scratches, damage or creasing from outdoor use may not qualify for a refund or exchange.
As our footwear is made using genuine leather, natural variations in texture, tone and markings may occur. These are part of the character of the leather and not considered defects.
Exchanges
We understand that sizing can sometimes be tricky when shopping online.
We are happy to assist with:
- Size exchanges
- Colour exchanges
- Style exchanges
To request an exchange, simply contact our team with:
- Your order number
- The item you would like to exchange
- The new size or style required
Once we receive and inspect the original pair, we will arrange the replacement item.
If the requested item is unavailable, you may choose:
- A refund
- Store credit
- An alternative product
Faulty or Incorrect Items
We take great care in making and packing every order. If you receive:
- A faulty item
- The wrong product
- A manufacturing defect
please contact us as soon as possible so we can assist.
Where a product is confirmed to be faulty or incorrect, Fast Fox will arrange collection or replacement at no additional cost to you.
Normal wear and tear, accidental damage, misuse, improper care, or natural leather ageing are not considered manufacturing defects.
Non-Returnable Items
For hygiene and quality reasons, we cannot accept returns on:
- Worn footwear
- Footwear damaged after delivery
- Items returned without original packaging
- Clearance, promotional or marked-down items, unless faulty
- Customised or personalised products
Refunds
Approved refunds will be processed to the original payment method used at checkout.
Please allow:
- 3–5 working days for inspection and processing once the item has been received
- Additional processing time depending on your bank or payment provider
Original courier charges are non-refundable for change-of-mind returns.
If the return is due to:
- A confirmed fault
- An incorrect item sent by Fast Fox
we will refund the full purchase amount, including applicable delivery costs where required.
Return Process
Step 1
Email or WhatsApp our team with:
- Your order number
- Reason for the return or exchange
- Photos if the item is faulty or incorrect
Step 2
Our team will guide you through the return process and arrange collection or provide courier instructions where applicable.
Step 3
Securely repackage the item in the original shoe box and packaging.
Step 4
Once received and inspected, we will process your exchange, refund or store credit.
Courier & Collection
Change-of-Mind Returns
Customers are responsible for return courier costs unless otherwise agreed.
Exchanges
Fast Fox may assist with exchange courier arrangements where possible. Additional courier charges may apply depending on the exchange request and location.
Faulty or Incorrect Orders
If the item is confirmed to be faulty or incorrectly supplied, Fast Fox will cover the collection and replacement costs.
Contact Us
We are always happy to help.
Email: sales@fastfoxfootwear.co.za
WhatsApp: TBC
Operating Hours: Mon – Fri 9h00 – 17h00 | Sat 9h00 – 14h00
A Final Note From Our Family To Yours
Fast Fox was built around the idea of creating quality footwear for the whole family — made with care, passion and attention to detail.
If there is ever a problem with your order, we want you to feel comfortable reaching out. We are committed to handling every query fairly, respectfully and as quickly as possible.
