Returns & Exchanges Policy

At Fast Fox, we want you to feel confident shopping with us. Every pair is carefully made with comfort, quality and everyday wear in mind — and we genuinely want you to love your purchase.

If something is not quite right, we will always do our best to make the process simple, fair and hassle-free.

Returns Eligibility

We accept returns and exchanges within 30 days of delivery.

To qualify, items must:

Be unworn and unused, apart from trying them on indoors.
Be returned in their original shoe box and packaging.
Be in clean, resalable condition.
Include any accessories or promotional items received with the order.

Please avoid wearing shoes outdoors until you are sure they fit correctly. Shoes returned with visible wear, dirt, scratches, damage or creasing from outdoor use may not qualify for a refund or exchange.

As our footwear is made using genuine leather, natural variations in texture, tone and markings may occur. These are part of the character of the leather and are not considered defects.

Exchanges

We understand that sizing can sometimes be tricky when shopping online. We are happy to assist with size, colour and style exchanges.

To request an exchange, contact our team with:

Your order number
The item you would like to exchange
The new size or style required

Once we receive and inspect the original pair, we will arrange the replacement. If the requested item is unavailable, you may choose a refund, store credit, or an alternative product.

Faulty or Incorrect Items

We take great care making and packing every order. If you receive a faulty item, the wrong product, or a manufacturing defect, please contact us as soon as possible.

Where a product is confirmed faulty or incorrectly sent, Fast Fox will arrange collection or replacement at no additional cost to you.

Normal wear and tear, accidental damage, misuse, improper care or natural leather ageing are not considered manufacturing defects.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns on:

Worn footwear
Footwear damaged after delivery
Items returned without original packaging
Clearance, promotional or marked-down items, unless faulty
Customised or personalised products

Refunds

Approved refunds are processed to the original payment method used at checkout.

Please allow 3–5 working days for inspection and processing once the item is received, plus additional time depending on your bank or payment provider.

Original courier charges are non-refundable for change-of-mind returns. If the return is due to a confirmed fault or an incorrect item sent by Fast Fox, we will refund the full purchase amount including applicable delivery costs.

Return Process

1

Contact Us
Email or WhatsApp our team with your order number, reason for the return or exchange, and photos if the item is faulty or incorrect.
2

We'll Guide You
Our team will walk you through the return process and arrange collection or provide courier instructions where applicable.
3

Repackage Securely
Securely repackage the item in the original shoe box and packaging.
4

We Process Your Request
Once received and inspected, we will process your exchange, refund or store credit.

Courier & Collection

Change of Mind

Customers are responsible for return courier costs unless otherwise agreed.

Exchanges

Fast Fox may assist with exchange courier arrangements where possible. Additional charges may apply depending on the request and location.

Faulty / Incorrect

If the item is confirmed faulty or incorrectly supplied, Fast Fox will cover all collection and replacement costs.

Contact Us

We are always happy to help.

Email sales@fastfoxfootwear.co.za

WhatsApp 064 876 2266

Hours Mon – Fri 9:00 – 17:00 | Sat 9:00 – 14:00

A Final Note From Our Family To Yours

Fast Fox was built around the idea of creating quality footwear for the whole family — made with care, passion and attention to detail. If there is ever a problem with your order, please reach out. We handle every query fairly, respectfully and as quickly as possible.